Refund policy
Refund policy
30-Day Money-Back Guarantee
We want you to sleep better. If you're not happy with your Nuvra product for any reason, you can request a refund within 30 days of delivery.
How to request a refund
- Email support@trynuvra.com within 30 days of delivery with your order number and a short reason for your request.
- We reply within 24 hours on business days.
- No need to send anything back. Once your request is approved, you keep the item. We may ask for a photo of the product to process your request.
Damaged, defective or wrong items If your order arrives damaged, defective or isn't what you ordered, email a photo to support@trynuvra.com within 7 days of delivery. We'll send a free replacement or a full refund, your choice, and you keep the item.
Refund timing Once your refund is approved, it goes back to your original payment method within 5–10 business days (your bank may take a few extra days to show it).
What isn't refundable
- Shipping fees, including Express Insured Shipping
- Requests made more than 30 days after delivery
The guarantee is limited to one refund per customer and household. We may decline requests that look like abuse of this policy.
Cancellations You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be processing; email us and we'll do our best.
Questions? support@trynuvra.com